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Privacy Policy

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This Privacy Policy explains how we collect, use and protect your personal information when you visit this website, contact us, submit an enquiry, call us or use our services.

We are committed to protecting your privacy and handling your personal data in a clear, fair and responsible way.

1. Who we are

This website represents local vehicle services in Wombourne, including MOT testing, servicing, diagnostics, repairs, wetbelts, timing belts and chains.

For privacy-related enquiries, please contact us.

For the purposes of UK data protection law, the business responsible for deciding how your personal data is used is known as the “data controller”.

2. What personal information we collect

We may collect personal information when you:

  • fill in a contact form

  • call us

  • email us

  • request a quote or booking

  • ask about MOTs, servicing, repairs or other vehicle services

  • leave a review or provide feedback

  • visit and browse the website

This may include:

  • your name

  • telephone number

  • email address

  • vehicle details, such as make, model, registration number or service requirements

  • enquiry details

  • booking information

  • communication records

  • website usage information, such as pages visited, device type and browser information

We only collect the information needed to respond to your enquiry, manage bookings, provide services and improve the website.

3. How we use your information

We may use your personal information to:

  • respond to your enquiry

  • arrange MOTs, servicing, diagnostics, repairs or other vehicle services

  • contact you about bookings or vehicle-related queries

  • provide quotes or service information

  • manage customer records

  • improve our website and services

  • respond to reviews, complaints or feedback

  • meet legal, tax, accounting or regulatory obligations

  • protect the business, website and customers from misuse or fraud

4. Our lawful basis for using your data

Under UK data protection law, we must have a lawful basis for using your personal data.

Depending on the situation, we may rely on:

Contract
Where we need your information to provide a service, manage a booking or respond to a service request.

Legitimate interests
Where we use your information to respond to enquiries, manage customer relationships, improve services, maintain records or protect the business.

Legal obligation
Where we need to keep certain records for legal, tax, accounting or regulatory reasons.

Consent
Where you have given permission, such as agreeing to receive certain marketing communications or accepting non-essential cookies.

You can withdraw consent at any time where consent is the lawful basis for processing.

5. Contact forms and enquiries

When you submit a contact form, we use the details provided to respond to your enquiry and provide the information or support requested.

Please avoid sending sensitive personal information through the website contact form unless it is necessary for your enquiry.

6. Telephone calls and emails

When you contact us by telephone or email, we may keep a record of your enquiry so we can respond properly, manage bookings and provide customer support.

7. Vehicle information

If you provide vehicle details, such as your registration number, make, model or service requirements, this information may be used to assess your enquiry, arrange suitable vehicle services or provide relevant advice.

8. Cookies and website analytics

This website may use cookies or similar technologies to help it work properly, understand how visitors use the site and improve performance.

Cookies may collect information such as:

  • pages visited

  • time spent on the website

  • device and browser type

  • general location data

  • referral source

Essential cookies may be required for the website to function. Non-essential cookies, such as analytics or marketing cookies, should only be used where appropriate consent has been given. The ICO states that visitors need to be told cookies are being used and, where cookies are not strictly necessary, consent is required.

You can manage or block cookies through your browser settings. If the website uses a cookie banner, you can also adjust your preferences there.

9. Who we share your information with

We do not sell your personal information.

We may share personal data with trusted third parties where necessary, such as:

  • website hosting providers

  • email and communication providers

  • booking or enquiry management systems

  • analytics providers

  • professional advisers, such as accountants or legal advisers

  • regulators, authorities or law enforcement where required by law

Where we use third-party service providers, they are expected to handle personal data securely and only use it for the agreed purpose.

10. How long we keep your information

We only keep personal information for as long as necessary for the purpose it was collected.

This may include keeping information for:

  • the time needed to respond to an enquiry

  • the duration of a booking or service relationship

  • a reasonable period for customer service, complaint handling or follow-up

  • legal, tax, accounting or regulatory retention requirements

If we no longer need your personal data, it will be securely deleted or anonymised.

11. How we protect your information

We take reasonable steps to protect personal data from loss, misuse, unauthorised access, disclosure or alteration.

This may include secure systems, access controls, password protection and careful handling of customer information.

However, no website or online transmission is completely secure, so you should take care when sending information online.

12. Your data protection rights

Under UK data protection law, you may have the right to:

  • access the personal data we hold about you

  • ask us to correct inaccurate or incomplete data

  • ask us to delete your data in certain circumstances

  • ask us to restrict how we use your data

  • object to certain types of processing

  • ask for your data to be transferred where applicable

  • withdraw consent where we rely on consent

The ICO says privacy notices should tell people about their information rights, including the right to withdraw consent where consent is used.

To exercise your rights, please contact us using the details above.

13. Marketing communications

We will only send marketing communications where we have a lawful basis to do so.

You can opt out of marketing at any time by contacting us or using the unsubscribe option where provided.

14. Links to other websites

This website may contain links to third-party websites, such as review platforms, social media pages or external services.

We are not responsible for the privacy practices, content or security of third-party websites. You should read their privacy policies before providing personal information.

15. Complaints

If you are unhappy with how your personal data has been handled, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or data handling practices.

The latest version will always be published on this page.

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